File preparation

  • File types accepted: TIFF files are best. JPEGS are also accepted. TIFF files have a broader color space and are better files if we are going to upsize from your original file dimensions.
    Color Space: We recommend ProPhoto RGB or Adobe RGB, but we can also work with SRGB.
    File Resolution: 300 DPI is the preferred resolution though we can work with files that range in size from 150-300 DPI*.

    *If the original size of your file is not at 300 DPI, we recommend that you let us do the upsizing for you. Also if we will be upsizing your file, it is ideal to submit your file as a TIFF if the image was originally a RAW file. If you are scanning film, we recommend scanning as a TIFF file.

    **If you are not able to order a print as large as you need during the ordering process (meaning that your file size is too small), call us at (213) 258-5274 to discuss your options. If you have questions or any issues call us. We are happy to help walk you through the file preparation process. Please note that some areas of the country with slower internet service may take longer for uploading files. If you are local you can also schedule a time to bring your files in on a jump drive or external hard drive.

  • We use 300ppi for our prints. If your file is not large enough, send us the largest file you have available and we can resize it for you. Keep in mind that there is a limit to how much we can increase your file size without seeing degradation in quality (where digital artifacts become visible). The quality of the original capture will also affect quality when enlarging an image. We are happy to provide a 100% test if you are concerned about what your final print will look like. The cost of this test is included in prints that are 20” on the short edge and larger.

    Additional note on image quality and how it affects enlargements: There are many things that go into making a beautiful print. With the original capture, factors such as lighting conditions, lens quality, focusing, file compression (we recommend shooting in RAW whenever possible), resolution and type of camera can all contribute to quality. For example, we cannot make an image sharp in a print if the digital file is not sharp. We are a custom lab and will point out any issues we see. Be sure to double check your files before you upload them…check those skies for dust spots!

  • We do not have a maximum upload size, but there are two different uploading methods depending on the size of the file. You can find more information about the two upload options on the Order Your Print(s) page.

  • It’s ideal if you can use ProPhoto RGB or Adobe RGB 1998 as your work space and when you export your files for us. If you have any questions, give us a call at (213) 258-5274.

  • Monitors are transmissive with regards to light and prints are reflective. This means that your prints will always look slightly different as the experience of viewing the image is different. If you are calibrating your monitor to industry standards on a regular basis, and you are working in a neutral and consistent lighting environment, and you are editing your files with a software program (Lightroom or Photoshop, for example) with color management enabled, then you can expect reasonable accuracy. Give us a call if you are concerned about this. We are a custom lab and can create proofs before making final prints. Our absolute goal is to make prints for you that make printing a rich experience. We understand that trusting others to print for you can feel a bit daunting at first, especially for those of you who are not experienced in color management. We are happy to help.

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